Guidelines for Ensuring and Maximizing the Quality, Objectivity, Utility, and Integrity
of Information Disseminated by the International Tap Association
1. The ITA has adopted a basic standard of quality (including objectivity, utility, and integrity) for all information that it disseminates. The ITA has taken appropriate steps to incorporate information quality criteria into Endowment information dissemination practices.
2. As a matter of good and effective information resources management, The ITA reviews the quality (including the objectivity, utility, and integrity) of information before it is disseminated. Information quality is integral to every step of the ITA’s development of information, including creation, collection, maintenance, and dissemination. The ITA substantiates the quality of the information it has disseminated through documentation or other means appropriate to the information.
3. Generally, the ITA will be responsible for reviewing the quality of information before dissemination, with appropriate oversight by the ITA’s Editorial Committee. The ITA will use internal peer reviews and other review mechanisms to ensure that disseminated information meets quality standards set forth herein, including objectivity, utility, and integrity in both presentation and substance. The ITA is responsible for ensuring that the pre-dissemination review is performed and documented at a level appropriate for the type of information disseminated.
4. To facilitate visitor and member review, affected persons may seek and obtain, where appropriate, timely correction of information maintained and disseminated by The ITA.
1. Requests for correction should be sent in writing, by mail, fax, or email to:
Information Change Request
The International Tap Association
PO Box 150574
Austin, TX 78745
2. The request should clearly identify the information asserted to be incorrect, including the name of the publication or other source of information, the date of issuance, and a detailed description of the information to be corrected. The request should state specifically why the information should be corrected (e.g., inaccuracy or other inconsistency with standards) and suggest specific changes. Requesters should be aware that they bear the burden of proving the necessity of both correction and the type of correction they seek. Requests for correction that are specific and provide evidence to support the need for correction will enable the agency to provide a satisfactory response.
3. The request should include the requester's name, mailing address, fax number, email address, and telephone number, and how the requester is affected by the information error. The ITA needs this information to respond to the request and to contact the requester as necessary.
4. If a request does not reasonably describe the information asserted to be incorrect, The ITA may request additional information.
5. The ITA will investigate and respond to requests for correction in a flexible manner, taking into consideration the nature and extent of the complaint, the nature and timeliness of the information involved, the significance of the correction to the use of the information, and the magnitude of the correction needed. Should The ITA determine that a correction is necessary, appropriate responses might include personal contacts by letter or telephone, press releases, website postings, errata sheets in publications, or mass mailings to correct a widely disseminated error or address a frequently raised complaint. The ITA is not required to change the content or status of information simply based on the receipt of a request for correction. For example, The ITA need not respond substantively to requests that are frivolous or repetitive, concern information not within these guidelines, or from a person whom the information does not affect.
6. The ITA will generally notify the requester, by email, of the decision on whether and how any corrections within 90 calendar days of receipt of the request. If the request requires more than 90 calendar days to be resolved, the ITA will inform the complainant that more time is required and indicate the reason why and an estimated decision date. If the requester does not agree with the ITA’s decision regarding corrective action, the requester may file for reconsideration by the ITA within 30 days of the ITA’s decision. Such reconsideration requests will generally be resolved within 45 business days.
7. ITA Information Quality Standards and Definitions
1. "Quality" is an encompassing term comprising utility, objectivity, and integrity. Therefore, the guidelines sometimes refer to these four statutory terms, collectively, as "quality.''
2. "Utility" refers to the usefulness of the information to its intended users, including the public. In assessing the usefulness of information that The ITA disseminates to the public, The ITA will consider the uses of the information not only from the perspective of The ITA but also from the perspective of the public.
3. "Objectivity" means ensuring that information is accurate, reliable, and unbiased, and that disseminated information is presented in an accurate, clear, complete, and unbiased manner.
4. "Integrity" refers to the security of information--protection of the information from unauthorized access or revision, to ensure that the information is not compromised through corruption or falsification.
5. "Information" means any communication or representation of knowledge such as facts or data, in any medium or form, including textual, numerical, graphic, cartographic, narrative, or audiovisual forms. This definition includes information that The ITA disseminates from a web page, but does not include the provision of hyperlinks to information that others disseminate. This definition does not include opinions, where the ITA’s presentation makes it clear that what is being offered is an individual's opinion rather than fact or the ITA’s views.
6. "Government information" means information created, collected, processed, disseminated, or disposed of by or for the Federal Government.
7. "Information dissemination product" means any book, paper, map, machine-readable material, audiovisual production, or other documentary material, regardless of physical form or characteristic, The ITA disseminates to the public. This definition includes any electronic document, CD-ROM, or web page.
8. "Dissemination" means ITA initiated or sponsored distribution of information to the public in all media and formats. Dissemination does not include:
1. distribution intended only for ITA employees or ITA contractors;
2. responses to requests for ITA records under the Freedom of Information Act, the Privacy Act or other similar law; or
3. distribution limited to correspondence with individuals or persons, press releases, archival records, public filings, subpoenas or adjudicative processes.
INFORMATION QUALITY CORRESPONDENCE
At this time, the International Tap Association has received no information quality correction requests; however, this page will be updated if any requests are received.